In small groups, answer the following questions!
1.
Have you ever made a
phone call?
................................................................................................................................................................
2.
What do you say
first?
................................................................................................................................................................
3.
Have you ever
received a call?
................................................................................................................................................................
4.
What do you ask the
caller?
................................................................................................................................................................
5.
What do you say if
the caller wants to speak to your father but he is not at home?
................................................................................................................................................................
6.
What do you say when
you want the caller to leave a message?
................................................................................................................................................................
Here are words and expressions usually used in formal
telephoning.
To make a call
Ø Greetings (Good
morning/afternoon/evening).
Ø May I speak to …, please?
Ø I’m …(your name) from …(your
company’s name)
Ø I’m calling about …(your
purpose)
Ø Could you put me through to
Mr/Mrs…?
Ø Could I leave a message?
Ø Could you take my message
for Mr/Mrs…?
To receive a call
Ø Greetings (Good
morning/afternoon/evening)+ name of your company.
Ø Can I help you?
Ø May I help you?
Ø Who’s calling, please?
Ø Who’s speaking, please?
Ø May I have your name,
please?
Ø Could I have your number?
Ø Hold on, please.
Ø Just a moment, please.
Ø I’m sorry. The line is
engaged.
Ø Sorry, Sir/Ma’am. The line
is busy.
Ø I’ll put you through to
Mr/Mrs…
Ø Do you want to hold on, or
call again later?
Ø Can I take your message?
Ø Could you speak up, please?
It’s a terrible connection.
In pairs, study the following dialogue and answer the
questions. Then, act it out with your partner.
Secretary : Good morning. Gama Corporation. Can I help you?
Caller :
Good morning. May I speak to Mr Fahrur
Assegaf, please?
Secretary : Who’s speaking, please?
Caller :
This is Apryan Siregar of Horasindo Oil
Company.
Secretary : I beg your pardon, Sir. Could you spell your
first name, please?
Caller :
Alfa-Papa-Romeo-Yankee-Alfa-November.
That’s APRYAN.
Secretary : Thank you, Mr Apryan Siregar. Just a moment,
please.
Caller :
All right.
Secretary : I’m sorry, Sir.
Mr Assegaf is in a meeting with the Board now.
Caller :
That’s OK! He is the Headboard. Can I
leave a message?
Secretary : With pleasure, Sir.
Caller :
Please tell him to call me back at 1 p.m.
today.
Secretary : Right, Sir. Could I have your phone number,
please?
Caller :
Sure. +62-817-410-4496. Have you got
that?
Secretary : Yes, Sir. +62-817-410-4496. Anything else, Sir?
Caller :
Is Mr Rahmat, his assistant, in?
Secretary : I’m sorry, Sir. He is attending a seminar in
Ogan Hotel.
Could
I take your message, Sir?
Caller :
Emm…please tell him that I’ll come to see
him at 9 tomorrow morning.
Secretary : Right, Sir. I’ll give your message.
Caller :
OK. Thank you for your help.
Goodbye.
Secretary : You’re welcome, Sir. Goodbye.
Answer the following questions! Number one has been done
as an example.
1. Who is the caller? (The
caller is Mr Apryan Siregar.)
2. Whom does he want to speak
to?
(................................................................................................ )
3. What does the secretary say
to know who is calling? (.............................................................. )
4. What does she say to clarify
the caller’s name? (........................................................................ )
5. How does the caller spell
his name? (........................................................................................... )
6. What does he say when he
wants to leave a message? (......................................................... )
7. What does the caller want Mr
Assegaf to do? (............................................................................ )
8. What is his message to Mr
Rahmat?
(........................................................................................... )
9. What does the secretary say
to know the caller’s phone number? (........................................ )
10. What does she say to end the
conversation? (............................................................................ )
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